The terms that govern every 4Socials engagement, covering payment, delivery, account security, ownership & the responsibilities that sit on each side.
Last updated: 23 September 2026
01Who we are
4Socials is a B2B personal branding & content agency registered in Sydney, New South Wales, Australia. In these terms, "4Socials", "we" & "us" refer to that business, & "the client" or "you" refers to the party engaging us.
These terms apply to every 4Socials engagement & form part of the agreement between us.
Where a signed proposal or service agreement sets out something different, that document takes precedence over these terms for the engagement it covers.
Handling of personal information is covered separately in our Privacy Policy.
02How we deliver
Both of our delivery models are available for content & for go-to-market work, & the model is agreed before the engagement begins.
Done-for-you
4Socials runs content & go-to-market work end to end, & the client is not required to write, schedule, research or chase anything.
The client supplies the information we ask for, gives approvals on what goes out, & makes five hours of their time available each month so that we continue learning their business, their market & their voice.
Done-with-you
The engagement is consulting only, & execution is carried out by the client or their team.
A shared Slack channel is opened between the client & 4Socials, & the client communicates directly with Mustufa on chat & on calls.
Two sessions are held every week, each lasting one hour, covering how to run content & go-to-market work in-house.
No execution work is carried out on the client's behalf under this model.
03Fees & billing
The client is charged an onboarding fee together with an upfront payment for the service.
Thereafter a monthly retainer is payable at the amount agreed by both parties.
The engagement timeline begins on the day payment is made, & the client is charged on that same date each month until they ask 4Socials to pause or terminate.
4Socials reserves the right to revise its pricing where the facts & figures support it, or where the cost of tools or the structure of the service itself changes.
04Failed payments
Where a scheduled payment fails, the client has seventy-two hours to settle the amount or to respond to 4Socials about it.
If neither happens within that seventy-two hour window, all work stops & the tools running the client's account are discontinued.
Work already performed before that point remains payable, whether or not the client continues the engagement.
Work & tooling resume once the outstanding amount has been cleared.
05Refunds
A refund is possible within the first seven days of the client making payment. Stripe fees are not covered by 4Socials.
If a client makes payment & does not reply for sixty days, no refund is issued for that period.
Any refund request is assessed by 4Socials on its merits, & where the grounds are not justified, no refund is given.
Where the grounds are accepted as valid, the applicable amount is returned to the client within sixty days of written acceptance.
06Termination
To terminate, the client must notify 4Socials at least seven days before the next payment date.
After that point no refund is given, because a dedicated team is already deployed to deliver the service for the coming period.
On termination, the client pays for all work performed to date.
Account credentials are handled on termination as set out in section 10.
07Tools & software costs
Every tool required to deliver the agreed scope is covered by the flat monthly retainer, & the client pays nothing extra for software.
Where a task falls outside what the client disclosed at onboarding & requires an additional tool, the cost of that tool is borne by the client.
08Onboarding & strategy
Once payment is made, a questionnaire is sent to the client the same day, within three hours.
Once the completed questionnaire is returned, 4Socials takes up to ten days to build the strategy.
As the engaged experts, 4Socials holds authority over its strategy across content, copy, design, posting schedule & profile settings, for maximum performance & results.
Client feedback is welcomed & considered in good faith, & final execution within the locked strategy rests with 4Socials.
09Revisions & rework
For content strategy, profile optimization, design & writing, three free reviews are included, & additional changes beyond that are billed at USD 250.
If, after signing, the client wishes to change the profile direction & consequently the questionnaire or the strategic foundation built on it, a rework fee of USD 3,000 applies for each such change.
The rework fee covers rebuilding the strategy, the evaluations, the content calendar & the related materials affected by the change.
10Account access & security
Where the engagement requires it, 4Socials takes full operational control of the client's social accounts.
Before access is granted, the client must enable two-factor authentication on the account.
Login credentials are stored under multi-layer protection & are accessible only to the team members assigned to that account.
The client remains the owner of the account throughout the engagement.
On termination by either party, & once all outstanding amounts have been cleared, 4Socials deletes the stored credentials & demonstrates that deletion to the client on a recorded video call.
The client is asked to change the account password immediately after that call.
11Client responsibilities
The client shall respond to any message, query or approval request from 4Socials within a maximum of forty-eight hours, so that work continues smoothly.
Where a response is not received within that window, 4Socials bears no responsibility for delays, missed schedules or performance impact caused as a result.
The client shall coordinate with 4Socials before making material edits to the profile, to published content or to account settings during the term.
Where major edits from the client's side hinder the work, 4Socials bears no responsibility for the resulting outcomes, delays or performance degradation.
12Communication & hours
4Socials operates from 8:00 AM to 4:00 PM EST.
Clients reach 4Socials team members through the shared Slack channel or through their 4Socials business email only.
No other channel is monitored, messages sent anywhere else may not be seen, & 4Socials bears no responsibility for anything missed as a result.
13Results & expectations
The figures published by 4Socials, including view counts, follower growth, lead volume & revenue generated, are real results achieved for 4Socials or for its clients.
Those figures are examples of what the system has produced, & they are not a promise of what it will produce for any particular client.
Outcomes depend on the client's industry, their offer, their market, the state of their profile at the start & their own follow-through on the leads generated.
4Socials does not guarantee any specific number of leads, followers, impressions or revenue.
Where lead generation is the agreed objective, 4Socials is responsible for bringing qualified leads to the client from their profiles, & closing those leads is the client's responsibility. 4Socials offers a separate course on closing, which is charged separately.
14Outbound compliance
Where the engagement includes cold email, cold calling or direct message outreach, 4Socials runs those campaigns in line with the rules that apply, including CAN-SPAM in the United States, the GDPR & PECR across the United Kingdom & the European Union, & the Spam Act 2003 (Cth) in Australia.
The client confirms that the product or service being promoted is lawful & that the claims made about it are accurate.
4Socials is responsible for the way a campaign is run, & the client is responsible for the truth of the claims made about their own business.
Opt-out requests are actioned promptly, & suppression lists are maintained for the duration of the engagement.
Verifiable personal claims, including income figures, employer references & personal family stories, always require the client's prior written approval before publication.
15Platform risk
LinkedIn, X (Twitter) & any other social platform behavior, including algorithm shifts, reach fluctuations, restrictions or suspensions, sits outside the control of 4Socials, & 4Socials is not liable for its effects.
16Testimonials & publicity
Where 4Socials wishes to publish a client testimonial, the testimonial must be provided by the client in writing.
The client's written consent is obtained before that testimonial is published anywhere.
The same applies to naming a client, or to publishing their results in an identifiable form, on the 4Socials website, in proposals or in any marketing material.
Consent may be withdrawn in writing at any time, & the material is removed from 4Socials-controlled channels within a reasonable period of the request.
17Non-solicitation
The client shall not hire, engage or solicit any 4Socials employee, contractor or team member assigned to their account, whether directly or through another entity.
This applies for the duration of the engagement & for twelve months after it ends.
Where the client wishes to engage a 4Socials team member, this is arranged with 4Socials in writing beforehand.
18Confidentiality
During the engagement, each party may receive confidential or proprietary information of the other, referred to here as confidential information.
Each party agrees to use confidential information solely for the purposes of the engagement, to withhold it from third parties without prior written consent, to protect it with at least reasonable care & to return or destroy it on termination.
Confidential information excludes anything already public, independently developed or lawfully obtained from a third party.
This mutual non-disclosure obligation survives completion or termination of the engagement.
19Intellectual property
On full payment of all fees, the content & materials produced for the client under this agreement become the property of the client.
Until full payment is made, all materials remain the property of 4Socials.
4Socials retains ownership of its methodologies, frameworks, playbooks & templates used to deliver the services.
20Events outside our control
Neither party is in breach of this agreement where performance is prevented by events beyond its reasonable control.
These include natural disaster, war, civil unrest, government action, nationwide internet or utility failure, country-level platform bans & large-scale outages of the platforms or tools the service depends on.
Obligations are paused for the duration of the event rather than canceled, & the affected party notifies the other as soon as it reasonably can.
Where the disruption continues beyond thirty days, either party may terminate the engagement in writing, with the client paying for all work performed to that point.
21Liability
The total liability of 4Socials under this agreement shall not exceed the total amount paid by the client.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including under the Australian Consumer Law where it applies.
22Governing law & disputes
This agreement is governed by & construed in accordance with the laws of New South Wales, Australia, regardless of where the client is located.
Any dispute is first addressed through good-faith negotiation between the parties.
Where negotiation does not resolve the matter, it is referred to arbitration in Sydney, New South Wales, under the arbitration rules of the Australian Centre for International Commercial Arbitration.
23Changes to these terms
We update these terms whenever our practices change, & the date at the top of this page reflects the most recent revision.
Material changes affecting an existing engagement are communicated to that client directly.